Access Statement
We aim to provide the highest standards of service to all our guests and we look forward to welcoming you to the Stratford Manor Hotel and making your stay an enjoyable one. Facilities available for guests with disability needs are as follows:
Arrival
Directions to Stratford Manor Hotel are available by clicking here, or by calling the hotel on 01789 731173
As you arrive at Stratford Manor Hotel, you will find 220 parking spaces of which four are reserved for blue badge holders. These are located the left and right hand side of the turning circle opposite the hotel's main entrance. The turning circle is located directly outside the main entrance for dropping off and picking up only. This has a dropped kerb. There is a paved ramp from the disabled parking into the hotel where the main entrance has an automatic door and two manual side doors.
A member of the hotel team is available for valet parking if required.
If you need assistance with luggage or equipment, our team of porters are on duty 24 hours.
Reception
The Reception desk is located on the ground floor of the hotel in the entrance lobby. The reception desk is 107cm high although check-in can also be completed whilst sitting in the chairs opposite the desk.
You will be offered a personal check-in service with a full explanation of the hotel's facilities together with a familiarisation tour if required. Assistance is available to help take your luggage to your room.
Reception staff will also brief you on our evacuation policy and please note on your registration card if assistance is needed in the event of an evacuation.
The following accessible aids are available at Reception:
Portable Induction Loop for use at Reception
Large Button Phone
An evac chair is also available to enable staff to assist with the emergency evacuation of disabled, if necessary.
Vibrating Pad to assist waking guests with disabilities in the event of a fire alarm
To either side of the main reception are the lifts and stairs to the first bedroom blocks, the second block are accessible by stairs only.
The leisure club and main conference rooms are located on the ground floor.
Bedrooms
Stratford Manor Hotel has 5 purpose built disabled rooms.
In the event of fire alarm activation these rooms have a sounder. In the event of an emergency a member of the team will assist with your evacuation if necessary. Fire evacuation advice is provided on the back of your bedroom door and a disabled refuge area is situated at the end of each corridor, in the stair well, in case a member of staff needs to summon extra assistance during your evacuation.
If you would like to specifically book one of our access rooms please contact our UK call centre on 0845 034 5777.
Transfer space and turning of at least 120cm on either side of the bed
Short pile carpet
Tiled flooring in bathrooms
Reading lamps provided
24 hour room service
Accessible wheel-in shower and wall mounted drop down seat
Horizontal and vertical grab rails and emergency cords
Wet room
Wide doors
Public Areas
There are no steps or slopes on the main corridors and public areas on the ground floor.
All the restaurant, bar and lounge facilities at the Stratford Manor Hotel are located on the ground floor making them easily accessible. There is, however, a raised area in the public bar with stair only access.
All lifts have tactile buttons at standard height.
Accessible toilet facilities are located in the leisure centre
Conference, Banqueting & Meeting Rooms
Our main meeting rooms are located on the ground floor and are fully accessible from Reception. There are some meeting rooms on the first floor, in the conference centre, and are accessed via the staircase.
Hearing loops are available upon request in advance. Lighting can be dimmed where required.
Please notify your conference or banquet for specific seating or staging requirements.
Accessible toilets are located at the leisure centre
Health Club and Spa
The leisure club is located on the ground floor. A member of the leisure team will show you the facilities and assist with access to the swimming pool and spa. If required, a hoist is available to gently lower you in and out of the pool. A dedicated accessible toilet and changing area is located within the leisure club. Access to poolside is on the same level and there are steps with a handrail into the shallow end of the pool. Both the steam room and sauna are accessible with door widths of 85cm though there is a step of 8mm on entry. Seating is provided in both. Panic alarms are in the gym, steam room, sauna and around the pool side.
Outdoor Facilities
The patio area can be accessed via the Stratford suite exit which is level and paved.
Alternative means of transport
If not travelling by car, the nearest bus stop is located at main gates where the no. 16 bus route from here takes you to Stratford-upon-Avon, Warwick and Coventry.
An accessible taxi service is available from 007 taxis who can be contacted on 01789 414 007
The nearest train station is located in Stratford-upon-Avon.
The town centre is just 10 minutes taxi ride from the hotel entrance.
Contact Information
Address:
Warwick Road
Black Hill
Stratford-upon-Avon
Warwickshire
CV39 0PY
Telephone: 01789 731 173
Fax: 01789 731 131
Email: [email protected]
Website: www.qhotels.co.uk
Local carers: Warwickshire homecare service, Hatton Rock, Stratford-upon-Avon: 01789 297137
Local equipment hire companies: Shopmobility: 01789414534 - booking in advance required.
Local public transport numbers:
Buses: Stagecoach busses on 01789 566060 or www.stagecoatch.com
Train: National rail enquiries: 0845748495 or Traveline: 08712002233
Local accessible taxi numbers: 007 taxis on 01789 414 007